The Signature at MGM Grand

Susan Logan

We had a corner penthouse suite on the 38th floor. The room was clean and very roomy. We were in tower 3 and it's only a short walk down Harmon Ave. and you're in the middle of the strip! It was nice to have a kitchen in the suite. The staff is very friendly and helpful. I would definitely recommend the Signature. It's nice to be away from the hustle and bustle of the strip but still close enough to walk there. I don't gamble so not having a casino on site was a nice change from the strip hotels too!

Jaya Maurya-Whaley

Disappointing Experience for Families at The Signature at MGM Grand Our recent stay at The Signature at MGM Grand in Las Vegas did not meet expectations, particularly for families traveling with young children. While the property presents itself as a luxury destination, several critical issues detracted from our experience. - Limited Accessibility and Wayfinding: The hotel’s location is difficult to navigate, with insufficient signage and unclear directions. This created unnecessary stress during arrival, especially while managing young children. - Inaccurate Room Descriptions: The unit was advertised as a “suite,” yet the layout and amenities did not reflect the quality or spaciousness typically associated with that designation. Families anticipating well-equipped accommodations may find the setup lacking. - Inadequate Housekeeping Support During Illness: When our five-year-old daughter became seriously ill, we urgently requested fresh bedding and room cleaning. We were informed that our unit (25-705), booked via the Signature MGM website, was managed by a third-party operator and therefore not eligible for housekeeping services. Despite multiple calls, we received only a sheet, mattress cover, and thin blanket. The staff member who delivered the items was the only individual who demonstrated empathy, acknowledging the discomfort and odor in the room. The presence of standard hotel phones in the unit further added to our confusion regarding the third-party arrangement. - Unprofessional Customer Service: The following day, a request for an additional blanket was denied. A representative named David responded dismissively and informed us that a blanket would incur a $65 delivery fee, with an additional $10 charge for a pillow — despite our circumstances and the room’s location on the 25th floor. Given the premium rates charged, this level of service is unacceptable. Families should be aware that essential support — including housekeeping and compassionate customer care — may not be available. We strongly encourage hotel management to reassess their third-party partnerships and service protocols to ensure that all guests receive appropriate support, particularly during unforeseen situations.

Kim Kim

We stayed here for four nights. We were offered an upgrade at checkin for a good price & took it, the lady that checked us in was absolutely wonderful. So glad we did! We had a beautiful one bedroom with an awesome view of the sphere & strip from the 30th floor. Everything was perfect in the room. We called for dishes & silverware & it was brought up immediately. Housekeeping was wonderful. I did read before booking about the walk & figured that it couldn't be so bad. I was wrong, it's the absolute only downside. We were in tower 3 & the walk through mgm is very long. You can also walk directly out of this tower to E Harmon, but it is still a long walk to Miracle Mile even though it looks close. Going out wasn't the issue, it was coming back when you're already tired. I probably wouldn't stay again just because of this, otherwise it is perfect.

M Jeanfreau

The location and the privacy of this hotel is excellent. It is located just off the strip, but the strip can be accessed via an indoor connecting way to the MGM Grand. The privacy of the towers, and lack of gambling, means that they were much quieter with far fewer people on the resort property. Access to both the Signature pool and the MGM Grand Pool Complex were excellent. This is our new favorite hotel. We've stayed in other MGM products, Marriott, Caesars, and Harrah's, but this will be our destination from now on. The room was clean and had a nice view of the airport and part of the F1 track they are building out.

Shellie K

We stayed here for our wedding/honeymoon. We were on the 38th floor, corner unit with spectacular views. The staff was so great! Always kind and polite. Answered questions and helped us out. The first day of our stay, our rental car had a nail in the tire. The rental car company (Sixt) had to bring us a new vehicle via a tow truck and then pick the one we had up. It took 7.5 hours for the rental car company to get us a new vehicle. The valet made sure we had water and asked us if we needed anything during this time that we waited. The hotel was clean. It was quite for the most part. I liked that there wasn't the hustle and bustle of the Las Vegas Strip, but the strip was a very short walk away. We just really enjoyed out stay and will definitely return. My only negative thing to say is that the prices of items for food or drinks from their deli and the kiosks were way over priced. $15 for a single regular size bag of Doritos is way over the top. There is a convince store not far out side of the MGM Grand (connected to the MGM Signature) that had snacks and drinks at reasonable prices ($3 dollars a can for alcohol verses $15).