Spring Hotel Bitacora

Ellen Hurley

We loved our time in this hotel. It was spotless clean, always smelt beautiful too. The food was lovely. Great selection so there was something for everyone to eat, especially the desserts. I miss getting a gorgeous omelette being made to order and a cappuccino from the barista. Rachel, Dogman and Charlie, best entertainers ever and the variety of the entertainment at night was very good. They have a decently equipped gym too with air-conditioning & fresh towels to use during your workout. I can't wait to go back.

B10 KYN

Amazing kids entertainment. Victor was amazing with the kids and made the effort to remember them every time we went kids club. The hotel and staff are amazing and do as much as they can. They work really hard with the amount they have Todo. The evening entertainment is amazing. The all inclusive package is well worth it for a family. The kids can pick from the main restaurant or the pool side bar for food or snacks. Glad I pick this hotel over the others in the area. Rooms are clean and spacious for a family. As a family of 4 we did book with Jet2 and can't fault the out stay. Thanks again bitacora Tenerife 🌍👨🏼‍✈️✈️🐐

Kevin Sterry

Just arrived back home from a week's stay, the staff here are lovely. Service is excellent I didn't come across a single member of staff who wasn't happy or smiley. I felt the hotel served decent food and the team kept all the food areas very clean and well stocked. I travelled with a 2.5 year old toddler who like most toddlers are very active and want to climb/open doors but unfortunately the balcony door has no lock on it and can be easily opened and the main door also can easily be opened, I spent the whole time with a suitcase jammed up against the door. I feel for a family friendly hotel this could be better but overall I recommend this hotel and would stay again as long as I wasn't with young children.

Ellie Munton

I wouldn’t suggest this hotel. We have just spent a week here & had things stolen by the cleaners. Reception staff didn’t care when we raised this to them and nothing was done about it. Jaime from reception was incredibly rude! We also paid for all inclusive for 7 days and received all inclusive for 6 days as they stop all inclusive midday, so from midday until our transfer (9pm) we were told that our all inclusive had ended so we had to pay for our own food and drink (although we paid for all inclusive). As a result of this we bought lots of bottles of water to drink throughout the day so asked for ice and the bar staff laughed at us after speaking about us in Spanish. Although this is a good hotel, you don’t get your moneys worth as all inclusive does not cover all of your time at the hotel. When we arrived we were offered no food or drink, therefore arriving at the hotel hungry and thirsty, and the same leaving. It just seems like a money making scheme and when we complained about this at reception we had nothing but rudeness! Our bed sheets were also not washed for a week, with one of the days being left with no towels at all. I do NOT recommend this hotel. The only reason they have good reviews online is because they ask people to give them a good reviews online and in return they get a prize.

Edith M

Great hotel and location, staff are very friendly and helpful. We enjoyed the water slides, the pool activities, the foam party, there's a lot of things to keep kids entertained and they also have a very good playground, very well maintained. Night time entertainment and the arcade were also good. Cleaning around the sun beds could be better. Overall we enjoyed our stay, definitely would recommend.