Railay Bay Resort and Spa

Eldad Globus

For the price and stars one would expect a better service oriented hotel. The hotel moved its reception from west side to east side without proper signs. We came from east port and went with all our luggage to west. The clerks in reception were not nice nor informative. Restaurant employees are managed inefficiently. Location is great. Hot water like no other place in Thailand. Facilities are nice. SPA is very good. The only exception to the above was a girl name Tumtang, a waitress in restaurant, who was very service oriented, very smily, pleasent, nice, informative and efficient. She made our stay feel much better. We stayed 3 nihhts and were refused for an hour of late check out when the hotel was mostly empty and the receptionist lied and said the reason was ''we are sorry it is fully booked. It would have even be better if they said they can't because of cleaning lady time and schedule. Overall, the hotel has great potential but not managed as well as it should.

Kasemsak Koed-udom

The room was totally different from the selling pictures, with many defects. I was also very surprised when a staff came to refill the minibar after I had already checked in. It felt like the room wasn’t ready, as the minibar should have been fully set up before my arrival. When I pointed out that the room cleanliness was not good and showed her specific spots, she simply replied that it was NORMAL and nothing more could be done. I was very disappointed with this response, especially since she was a housekeeper and acted as though cleanliness was not important. After that, I was offered to move to another room, but unfortunately, it was in the same poor condition as the first one. I didn’t want to complain again and lazy to move again and again , but honestly, for a resort that charges 5-star prices, I expected much better service. Once a guest complains about a room, the staff should inspect the new room before offering it, to make sure the same problems don’t happen again. Sadly, that wasn’t the case here. Later, in the evening, I asked a male staff member at the pool bar to call a buggy car for me to return to my room. Instead of assisting, he just pointed with his finger toward the abandon reception and told me to ask there. When I went to check, the reception was empty with no one around. As a result, I had to walk back to my room on my own. This lack of service was extremely disappointing.

Nadav Chen

Excellent Hotel! Everything was comfortable and convenient, and the free minibar was a great bonus! The resort stretches from the east beach to the west beach — truly unique. Highly recommended! 🌴✨

A B

The service left a lot to be desired as mentioned in other reviews. There was no communication from the staff about when or where we'll arrive. We arrived at the east beach and it was difficult to find the resort dragging our suitcases through the sand. But when we finally find the resort, there is no staff at the check-in! We wait for twenty minutes or so. Then we ask the staff at the restaurant, who very rudely just told us to wait. So we wait some more, hot and sweaty, until someone show up to check us in. Then, they lead us to the room, but the staff doesn't even know where our room is 🤣 The Aircon in the room was off when we arrived, it only turns on when you put the key in, and it takes a very long time to cool down. The temperature in the room was over 30deg and it took over half an hour for it to cool down, which repeated every time we left the room. They're very cheap with the electricity considering the price we paid for the room. We were really excited about the jacuzzi but the hot water heater was really lacking. I could never have a hot bath because there wasn't enough hot water. The best I could get was lukewarm. And the tub jets was pretty gross, I had to clean it a lot. The breakfast was annoying - the hours were really limited, 7:00-10:00? Maybe fine if you had kids, but don't expect to be sleeping in and still get to breakfast. At 9:30, they start to shut down the breakfast already!! They stopped refilling the juices, and the person making the omelets kept disappearing. I saw one guy at 9:45 waiting for over ten minutes before someone showed up to make an omelet for him. So sad. The keys to the room were insanely annoying. Even the housekeepers couldn't open our door! Lol. There was a back door to access the east side of the island, but every time we went there a staff yelled at us, so I don't really understand the purpose. Overall disappointing considering the price.

michael lunt

The deluxe double room was large and spacious room, set in an amazing location Parts of the resort need a bit modernization Be prepared, there’s no getting away from the monkeys Mini bar/snack was restocked daily but breakfast was a little limited