Palms Casino Resort

Henri VS

Came here for the lobster buffet, ended up staying and gambling because of the great vibes - better than any other casino on the strip. It's a younger crowd here, and everyone seemed to be enjoying themselves. I had some great fun at the craps and blackjack tables. Blackjack is 3/2 and 10 dollar minimum. Great music being played, there was a bit of a party/discotheque going on and just all around a great environment. I'll definitely be staying here on my next trip to Vegas.

Korinna Chavez

Went to the buffet and it was amazing so so good we loved it service could use an Upgrade. We were there for 3hrs and she only came to th e table once, second was because we had to call her or flag her down for more drinks so just mi or tweaking and retraining needed. Other than that it is a great place to eat at. The fresh grilled steak is so good I was able to cut it with a butter knife. Delicious 😋

R L (Ronnie MIller)

Casino - table games are pretty much to lure in young novice players and older crowd. Every blackjack table uses an automatic shuffler (ofc, it’s $5-$15 tables). Their shuffler for Pai Gow also has been messed with, I haven’t seen anyone won Pai Gow here. Not sure about their roulette and craps tables. When it comes to slots, it seems like this is one of the least paying jackpot casinos in Vegas, not sure why the gaming commission says it differently. I walked through the floor for hours and maybe seen 3 or 4 people with hand pay throughout my four days here. Service (gaming) - let’s start with gaming. You could spend and lose thousands here and there casino won’t give you any kind of food comp. Only way that you “might” (the word they used) get food comp is if you used up all your comp points, on a losing streak per calendar month, or if you have a host—the host also will not give you comp btw, they can only do it if you’re staying at the hotel and they’ll have you charge it to the room…”and we’ll figure it out at checkout.” Also, if you play high limit, your betting doesn’t count towards this “ranking” system they have. Dealers don’t know how to count correctly. Dealers will (not beg) ask for tips. If they mess up, the pit boss will ask the players to pay them back; if you don’t, then I guess you’ll get escorted out. Service - front desk is horrible. They don’t greet. They don’t explain. I asked for late checkout during out when I checked in, the woman asked if “noon is okay”, I said yes. Found out the day I checked out that the late check out was never inputted because I had housekeeping knocking twice. I had a meeting to attend and kept on getting disturbed. Called to front desk and they told me they don’t do late check out and, if anything, it needs to be requested the day of checking out, not checking in. Room - clean, but a musky smell. Bed is way too damn soft for a 4-star hotel. Carpets dirty. Towels are rough. Housekeeping never answer calls. They don’t bring water to the room. You’d have to come down and get it from the front desk, who’d only give you two small bottles. For someone who is a frequent to their Yaamava Casino and Resort in California and have stayed there and play there 4-5 days a week, I can promise you that Yaamava is 25x better than Palms when it comes to front desk, dealers, rewards team, rooms, housekeeping,…actually in every category. Comparing to other hotels I’ve stayed at, I’d take Harrah’s or Golden Nugget over Palms. When it comes to gaming, the only place that Palms is beating is probably gas station slots.

R Bazzi

I keep getting promotional spammy offers for Palms (even though I unsubscribed), but I will never set foot inside there again. I was the victim of a theft in the pool area at the Palms in the summer of 2023, where my Chanel handbag was stolen. I had to file a police report with the LVPD on my own because the casino refused to call the police. Their stated “protocol” apparently prevents them from intervening in criminal activity on their own property-a completely absurd policy, especially considering many guests are traveling internationally with important documents. The situation made it very clear that the property is unsafe, and their security protocols offer no real protection for guests. I spent over an hour on the phone with management, and they showed zero concern for the crime that occurred on their premises. Thankfully, the LVPD caught the thief at another casino, thanks to their diligent surveillance and investigative skills (something Palms’ own management clearly cannot provide). Additionally, the area around the Palms feels extremely crime-ridden. The pool is apparently open to the public, attracting people from surrounding neighborhoods, which results in rowdy behavior and a generally unsafe environment. The hotel itself feels subpar compared to other properties in the LV area, with incompetent management, a chaotic crowd, and no charge for parking (which seems fitting given the overall experience). Overall, I would not recommend coming here, especially if you value security, professionalism, and a safe environment for your belongings.

Nicolas Simone

Very Disappointing Experience – Not What I Expected Unfortunately, my stay at Palms Casino Resort was far below expectations. When I arrived, the room was dirty — both the bathroom and the carpeted floor were clearly not cleaned properly. The overall condition of the hotel feels very old and poorly maintained. The location is also inconvenient; you need to take an Uber or taxi every time you want to go anywhere, since it’s not close to the main Las Vegas Strip area. The casino area doesn’t offer quality dining options — there’s only a small food court serving mostly fast food and junk food. The service at the front desk was mediocre at best, and the housekeeping and other hotel services were quite poor as well. One of the most surprising and disappointing things was that the hotel charges $25 just to use the minibar refrigerator for personal items. For example, if you buy your own water or drinks and want to keep them cold, there’s a sign saying you’ll be charged $25 for doing so. I travel frequently and have stayed at many hotels around the world, and this is one of the very few places that does this — it’s honestly unacceptable. Overall, the experience was very disappointing. The hotel urgently needs improvements in cleanliness, service quality, and transparency with guests. I definitely wouldn’t stay here again.