Hyatt Zilara Cancun

Michael Foley

Management is horrendous. Since 2022, it tried to monetize everything in an all inclusive, like pool chairs. They would have charged for use of the sand if they could.,but Mexico has public beaches. $70 for a steam and sauna. The room service was ‘mediocre except for the breakfast. Not up the standards of the Royal and they post fake reviews, including time when the hotel is closed for renovations. Hopefully there will be new management. The service staff is great, though. They are the saving grace of the resort.

Karla Sternbeck

My husband and I stayed at this resort for our honeymoon Sept of '24. I cannot express enough how much we loved this resort! The hospitality was top notch. Everyone greeted us with a smile and wished us a good stay. Checking in and out was easy. We were greeted with a glass of champagne and a cold towel. When I booked this resort I mentioned that it was our honeymoon. Our room had rose petals on the bed, chocolates, and champagne. That was so thoughtful. The food was delicious. Which is a big deal for us. We enjoyed getting breakfast at the buffet Spice. They had fresh fruit every morning, food was delicious, and there were so many options. Maria Marie is a great Mexican restaurant. I ordered green enchiladas and they were fabulous. The margaritas were so good. The Asian cuisine was delicious. There was also a hibachi grill upon reservations. We got a bottle of red wine that the server recommended and it was tasty. The servers never pressured with addition cost for drinks. Punta Vista had great seafood and steak. We enjoyed the scenery view of the beach. The food was so good. During our stay hurricane Helene passed by and it was extremely windy and rainy. We were fortunate that it far away enough. The staff was so quick to mop the floors and check on their guest. We felt well taken cared for. (our hearts go out to the families and persons who were affected by hurricane Helene. It was so devastating.) Our room was clean and the bed was so comfortable. Night entertainment was fabulous. We loved it. We really enjoyed that there wasnt a club or loud guest. It's an adults only resorts and everyone was drinking responsibly. The pools were clean and they played great music. The pool bartenders were amazing with the drink flow and remembered our order. The beach was so clean. Every morning and evening staff were raking seaweed and cleaning the beach. Smaller beach area but it was perfect for us. We went into the jewelry store in the resort. They had so many beautiful pieces. We bought my wedding band from there and I've gotten so many comcompliments. Zen spa was so lux. We booked a couples massage and it was amazing and relaxing. We got to spend time in the spa pool, steam room, and sauna. It felt so luxurious. I totally recommend this resort. It's has left an amazing impression. We recently were in Cancun. My husband and I were walking down the beach and we saw that Zilara is under going renovations. Once they open we're definitely going to book a stay. We love it that much!

A P

We have stayed here several times and it is officially our favorite resort. Great food, clean, amazing customer service, entertainment, everything. We would definitely recommend this resort.

Mrs. Irvine

Beautiful all inclusive! Highly recommend booking a cabana overlooking the pool. Service was excellent, never having to wait for drinks to be refilled. Restaurants have a nice variety, and delicious food and treats! We will stay here again!

Elena W

Long story short: Zilara is in with a medical scam trying to rip off tourists Happened Nov 2024. The hotel and the food were great. But… We had a friend who had medical condition second night at Zilara. We called the hotel and they sent a ‘doctor’ to the room (for 200 dollars). All he did was blood pressure and some basic examinations. Then he said that our friend needed to be sent to the hospital he recommended - Hospital Amerimed. And we did that. At the hospital, another doctor did the same basic examinations, and demanded a 6000 USD deposit and our friend staying at the hospital for treatment. In his words the treatment ‘could be days, weeks, or months’. Thank god we looked at the hospital’s reviews and realized that it was a complete tourist trap. We left for another hospital and fortunately our friend was fine at the end. The scariest part is… When we got back to Zilara, the front desk who sent the ‘doctor’ to our room was surprised that our friend came back, and asked if we went to the hospital the doctor recommended. Not sure if it’s just some hotel staff or the entire hotel is in on this scam. From the reviews of the hospital it seems a lot of hotels are involved. If you ever come to Cancun and unfortunately need medical assistance, this is definitely something you should be mindful of.