Hilton Tulum Riviera Maya All-Inclusive Resort

Brenda Molton

The rooms are nice. Not really sure if housekeeping is supposed to clean the floors or glass on balconies I don’t know but this didn’t happen until final day of our visit. Balcony glass covered in bird poop. Beach could be beautiful but a lot of plastic garbage just raked at top of sand in front of casas 2 and 3. We expected lots of rocks so they were not really an issue. Service at bars and restaurants absolutely great. Steakhouse has great food. Other restaurants had lots of food choices just seemed like weird combinations and not great flavors. Drinks okay not many liquor choices just very cheap brands. Resort is pretty but no real bright floral plants, like we have enjoyed at other places in that area. It did seem like a really nice hotel just not a great resort. We are HVG owners and were excited to see an all inclusive in that area since we normally use RCI to visit the area for our vacations. Probably won’t return to this one.

Camille Evans

Amazing location and hotel. Perfect place with multiple areas for that great insta pic. Rooms were great however we were in 1st room theater smelled like mold. They moved us to a wonderful room the following day. No issues after that. Food was good however the Steak house is the best. Limited breakfast options (buffet everyday or room service with same food). All in all, can't wait to come back with kids, loved it!!!

Wayne Yan

We stayed at this resort for a week in late September. Pros: Hotel was opened in 2022, room is clean, modern and spacious with high ceiling. Beautiful property. Cons: Although there is white sand beach, it appears artificial as coastline is rugged with rocks, no smooth transition getting into water other than two tiny "entrances" in the main beach area. Neutral: Food in 4 restaurants is ok, outside seating was unpleasant for two nights due to mosquitos; buffet isn't good and closes at 5pm. Cocktails are good. Most staff are friendly. Seaweed isn't that bad during our stay (late September), no issues to swim in the ocean. Quality of night entertainment is poor. Kids play pool area was closed for maintenance during our stay, we don't have kid with us for this trip so that's fine. Hotel offers a bike tour twice a day weather permitting. I was on a 4pm tour one day with only one guest (myself!), the tour guide Ivan was fantastic! Although the short tour is within the resort, he provided lots of culture background, history and stories in the area; his knowledge of the area made this small ride so much more meaningful. Ivan sure turned a simple bike ride into a small memorable adventure!

Davario Rahming

Visited this resort back in May with my husband and a group of friends and we’re already planning on returning! The minute I entered the lobby area I was blown away by the immaculate views! The service itself was outstanding and there are a few who truly stood out. Angel in the lobby bar is truly a gem! Just hearing about the Mayan culture was fascinating. He was simply a joy to chat with every visit! Andrea embodies customer service! Her attention to detail was outstanding and I always looked forward to seeing her in the mornings at breakfast! Juan in Maxal restaurant, Ryan in Noriku and Dely from the pool bar also helped to make my stay an enjoyable one! I cannot wait to return!

Laura Treider

We had a great stay at the resort. We booked Enclave rooms, and I’m so glad we did. The main pools would get pretty busy and loud during the day, so being able to go to the enclave pool was really relaxing. It felt like a private pool a lot of the time! Isaac at the enclave pool was super helpful and attentive, and we loved seeing him there every day. We also really enjoyed being able to go to the enclave lounge if the main bar was too crowded or loud. What really set this resort experience above any other in my book was the enclave concierge. Enrique set up a group chat with all the couples in our party and made sure we had dinner reservations and booked transport for us anytime we needed it. He served as a translator, set up an anniversary surprise for one of the couples, and just generally made the stay really smooth and effortless for all of us! Thank you so much, Enrique!