Bahia Principe Luxury Akumal

Mark H

Guillermo has been fantastic getting guests involved in the activities, my daughter and I particularly loved the aqua gym, crazy games and Mexican bingo. He is very approachable and helpful too, so an excellent asset to the entertainment/animation team. Update, as still here and thought initial review was for the entertainment/animation only. I would like to say thanks to Jose (Reception Supervisor) who was fantastic on our arrival, helping us to secure rooms which we love and suit our needs. Also, thanks to Francisco (Reception), who has been so helpful and approachable during our trip. Thanks also to all the staff that work so hard to make peoples stay at the resort so special, from bar/lobby staff, restaurant workers, the cleaners and grounds keepers. A special mention is required for Santiago (Bellboy Service in the Lobby), as what a fantastic individual he is. They are the first and last service you will normally meet when entering or leaving the lobby via the main entrance, so somewhat the forward facing element of the Akumal resort. He is so helpful, engaging and happy to assist with advice when asked. I would especially like to mention Miguel (Guest Relations), who has been so helpful and approachable during this stay. We are by no means demanding guests and tend to go with the flow, but have had a couple of requests for services/facilities this trip which he has been instrumental in arranging. We appreciate that he is not a miracle worker, but he really isn’t far from this with assisting guests where possible. He’s an absolute asset to the guest relations team, thank you.

Vanessa Bramlett

Clean, quick and kind service from nearly all the staff at the resort. The shuttle drivers, housekeeping, room service, and service at the specialty restaurants and sports bar were great. Only exception would be the breakfast buffet. Service was okay but seemed disorganized and chaotic. We did not look forward to going each morning and wished there was another option. We even tried the room service of the breakfast, and the options were disappointing. But again, all the people we encountered at the specialty restaurants and food quality at those, was wonderful. Wished the AC was better at the fruitos Del Mar and dolce vita restaurants… we enjoyed our meals and service, but rushed to leave because of the uncomfortable temperatures. Our pool room was beautiful and our room stayed stocked with towels and supplies and the cleaning crew were the kindest group of the resort. Wish for an all inclusive, that there were more drink brands offered. Quality of liquor was not that great so we often stuck to just beer and wine, and ended up purchasing our own bottles. Overall, would probably come back and would recommend.

Kat Griffith

Great experience! All of our wedding party stayed at this resort so we were able to hangout with them afterwards. Buffet was good, the pool bar was great, the room we were in was newer and the service was pronominal. The hotel staff were super friendly and helpful. The only negative was trying to make reservations for their restaurants. We were only able to secure two dates out of the 4 nights we were here, everything else was booked. 🤷🏻‍♀️

R R

⭐️⭐️⭐️⭐️⭐️ Our stay at the Bahia Principe Akumal was absolutely amazing, and a huge part of that was thanks to Miguel from Guest Experience! From the moment we arrived, Miguel went above and beyond to make sure everything was perfect. He was incredibly friendly, professional, and attentive to every detail — always checking in to see if we were enjoying our stay and if there was anything he could do to make it even better. His warm personality and genuine care made us feel so welcome and valued. Miguel truly embodies what exceptional guest service is all about. Thanks to him, our vacation was unforgettable, stress-free, and filled with great memories. If you’re visiting Bahia Principe, make sure to ask for Miguel — he’ll make your experience next level! 🌴✨

Aria Payamara

The worst group experience we’ve ever had — deeply disappointing stay at Bahia Principe Luxury Akumal We were a group of 20 adults and seniors (8 rooms in total). From the moment we arrived, everything went wrong. • At check-in, they told us our phones couldn’t connect to the hotel Wi-Fi and made us wait on our feet for over three hours, only to say later that they had given us the wrong room numbers. • Exhausted, we finally went to the rooms — only to find our parents’ room door wouldn’t open. We called several times for help, and they said, “someone will come in 30 minutes.” No one came for over two hours. Our elderly parents had to sit on the floor in the hallway until we found someone from another building to help us. • Out of 7 rooms, 3 had serious plumbing issues — toilets leaking and bathrooms flooding. Around the pool, we saw other guests complaining that the washrooms didn’t work and that they had to use the bushes by the pool instead. Completely unacceptable for a “luxury” resort. • For restaurant reservations, we had been in contact with a staff member named Neidy for over two months before arrival. She constantly ignored emails for weeks and every time I called, she said she was “not in front of a computer” and could not help. Her English was so limited that communication was almost impossible, and dealing with her was frustrating and unprofessional. • When we finally arrived, one of our confirmed reservations (Nikkie restaurant) turned out to be closed for renovation, and instead of notifying us, they just switched it to a different place. • On our last night, we had a dinner reservation for 9:00 PM for five rooms (9 people). We arrived on time, but they said they were still “cleaning tables.” By 9:30, they said the kitchen was closed and refused to serve us any food. A man named Bryan, who said he was a manager, told us “I could help, but I won’t.” Later, a woman named Victoria — introduced as the Akumal manager — spoke to us rudely and dismissively, saying “you have one option — go eat at the snack bar.” She and her friend were laughing while we stood there hungry and embarrassed. We took photos of everything and will be filing a formal complaint. This was by far the worst experience we’ve ever had at any resort. The lack of professionalism, basic courtesy, and responsibility from the staff completely ruined what was supposed to be a special group trip. If you are traveling with seniors or a large group, avoid this place at all costs — the service is unreliable, the management is disrespectful, and nothing about this resort feels “luxury.”