Sanctuary Cap Cana

TruthfulReviews P

Overall experience was very underwhelming when compared to other all inclusive we have been to. The room was nice but needed some updates because the furniture was chipped and old. We stayed in the castle section and thought it would be nicer but it seemed like we were just further away from everything. The activities got cancelled and were a bit sad. The pool was very cold and didn't seem clean. The food was alright but nothing of value was really offered unless you paid extra money. The other resorts we stayed at offered good cuts of steak, lobster, and more...The staff were generally nice. People were right when they said the beach was small. You could probably only fit 30 people comfortably.

Taylor Roberts

Vacationed here for our honeymoon and we have all wonderful things to say. Joan, our butler was one of a kind and such a nice guy. The staff was always friendly, attentive and greeted us when passing by. We loved the restaurants - especially the Wok and the Cappriccio Italian. We got a couples massage with some spa time and it was absolutely lovely. We were there 6 nights and got to almost all the restaurants except sushi and pizza! We loved going to the coffee bar in the morning for Frappuccinos and then the pool each day - there were always fun activities going on as well. The seaweed did not bother us at all, plus there was a public beach next door. We’re so grateful for such an amazing honeymoon!

kimberly bacon

Recently stayed here for our honeymoon we stayed in the premium JR luxury suite. Which offered a jet bathtub on the balcony which was gorgeous for sunrise soaking which we did on at least three occasions. This room was plenty for us it offered a closet and a bathroom along with a king sized bed. The pools were great and there were many to chose from, staff would come around offering drinks or clean towels while you relaxed. One day they even served pina coladas out of pineapples! The food was equally good we tried all the different restaurants with our favorite being the WOK! This is a formal restaurant so dress code and reservations are required but it was worth it. Portions were large sometimes we could not even finish all the food. Would highly recommend this resort to anyone looking for a comfortable environment. We can’t talk much about the nightlife as we are early risers (hence the sunrise) but while talking to other I did hear there’s a nightclub which offered karaoke and dancing sometimes shows. We did managed to catch the circus show and that was incredible! Very talented performance.

pinzee22

We visited Sanctuary Cap Cana during a tropical storm, and while the weather was obviously out of the hotel’s control, the resort was completely unprepared to handle it. The biggest issue? It was boring. There was absolutely nothing to do. Thankfully, we had books with us because the resort offered very little to keep guests entertained. The entertainment staff did their very best with what they had, but management should have had a proper plan in place for bad weather; that’s what hospitality is about. Instead, the only “activities” offered were a few small workshops and some card or board games. I didn’t spend thousands of dollars to play UNO. There should have been classes, interactive sessions, or activities every hour or two to keep guests engaged instead of everyone doom scrolling on their phones. This is management’s fault, not the entertainers’, because as I said, they genuinely tried their best. The food at the restaurants was average at best, even at the ones requiring reservations. There’s also no real beach, just a small area with some sand. The resort is secluded, so you can’t easily leave to explore nearby areas. There was no lively music, no dancing, and absolutely no Caribbean vibe. The atmosphere felt lifeless. The staff was hit or miss, which was surprising since Dominicans are usually such happy, vibrant people. It makes me wonder if something in management is affecting employee morale. To be fair, the room was nice, although there are noticeable issues with the finishing details. The grounds and architecture, however, are beautiful. We were celebrating a birthday, and the hotel kindly left a dessert and a bottle of champagne in our room . But would I come back? Not a chance. Even considering the storm, the hotel could have done so much more to keep guests entertained and comfortable. If you’re looking for fun, energy, and that real Caribbean spirit, go to a resort in Bávaro , they know how to create an experience. Sanctuary Cap Cana is better suited for older couples or anyone looking to simply relax quietly and do nothing. Also, the hotel is definitely not what I would consider luxury. And for the love of God, please change the smoke detector battery in the women’s lobby bathroom , it beeped for our entire stay.

Savannah Barrow

My husband and I went to Sanctuary on our honeymoon. Overall, we had a good experience, but there were a few things that we were disappointed with. We had never been to an all-inclusive resort before this trip, so we were hopeful that this one would live up to the hype we had heard so much about. The best thing about this resort is truly the staff. They were always kind and eager to help us in any way they could. Shoutout to Antonio with activities for being so fun and keeping the energy up by the pool during water gym! The service here was truly excellent. The grounds of the resort are absolutely stunning and very well maintained. We constantly saw staff making sure that high traffic areas were picture perfect. Another great aspect of the resort is Sanctuary Town. We found that it was our favorite aspect of the resort, and some of the best dining as well! We ate at least 5 or 6 pizzas over the week- they were out of this world! We also enjoyed the burgers and ice cream there as well. Our room was in building 1, and we were on the first floor. Our view was incredible; however, our room looked like it needed some TLC. While very spacious, it looked run down and like it was in need of some extra cleaning as well. There was red lipstick on the bathroom mirror, the shower would leak when the room above us was using theirs (it even shut off completely once when the person above us turned theirs off), and it looked like nothing had been dusted. This is definitely a chill, calm resort, which is exactly what we wanted. It was not crowded during our visit, and we never had to fight for a chair or umbrella at the pool. The beach was not available for use during our stay other than sitting in the sand, and there was caution tape marking off the shore, but this was not a deal breaker for us. One of the biggest frustrations we had was the restaurants' schedules. The app would say the hours were one thing, while in actuality, it would be something different. We tried to eat at the steakhouse one night because the app said it was open, but when we arrived, it was closed. The staff didn't have an explanation, so it seems to be something that is out of there control. We never got to eat there even though we were there for a whole week. The Italian restaurant was just okay, as was Blue Marlin for dinner. Wok was our favorite of the sit down places we tried. The breakfast buffet was good, but got to be a bit repetitive since the same exact things were being served each day (at the time of our trip, the buffet was set up at Blue Marlin and not at its usual location). The food was very hit or miss. If some of these issues were resolved, we would love to return, but if we plan to visit the area again, we would probably consider a different resort before coming back.