Arrecife Gran Hotel & Spa

Marcio Figueira

⭐️⭐️⭐️⭐️⭐️ Five-Star Service from Claudia J! My wife and I recently visited the 17th-floor bar at the Grand Hotel in Arrecife, and we were absolutely blown away by the incredible service from Claudia J. She is a beautiful, kind, and professional woman who made our evening truly special. From the moment we arrived, she greeted us with a warm smile and genuine friendliness that made us feel completely at ease. Claudia’s attention to detail and care were second to none — she made sure everything was perfect for us. Her charm and professionalism truly elevated our experience, and it’s safe to say she was the highlight of our visit. We almost decided to come back the very next night just because of her! If you visit the Grand Hotel, don’t miss the 17th-floor bar — and definitely ask for Claudia J. She’s a true five-star gem! 🌟

dimbo1911

Arrecife Gran Hotel & Spa is a three-star hotel masquerading as a five-star hotel. The Bad: The staff is not what you would expect at a five-star hotel. Receptionists talk on the phone, send and receive voice messages while speaking to you, and even get up and leave during check-in. One receptionist literally handed me the keyboard to check myself in - this is not a joke. When I brought up the issue that we paid for a higher-class room but were placed in a lower-class one, the staff's solution was to tell us to pay to be upgraded - essentially asking us to pay again for what we already paid for. There was not even a token apology or acknowledgment. People were partying on our floor at around 2 a.m., and hotel staff seemed to tolerate it. The hotel gym looks okay from afar but is barely functional. The cable machine is broken, bolts on the bench are loose, there's only one barbell, and the clips for the barbell are too loose to be safe. The hotel price does not include access to the spa, which costs around €25 per person for a 90-minute entry. The elevators are not air-conditioned and get hot quickly - especially when more than two people use them. We found what was most likely dried urine on our toilet seat, along with pubic hair. We asked reception to send a cleaner to go over the bathroom again. She sprayed everything with a cleaning solution, but the dried urine was still there - at least now it was disinfected pee :) Walls and doors had various marks: water damage, peeling wallpaper, remnants of masking tape (likely from previous painting), and black or red unidentified stains. The Neutral: Our travel agency mixed up our booking, which resulted in us being placed in a lower-quality room than we paid for. Since this was not the hotel's fault, I don’t hold them responsible for that issue. There seems to be a cockroach problem in Arrecife. It was disgusting to see dead roaches on the hotel floor. While I prefer seeing them dead rather than alive, it would be better if the hotel actually cleaned them up. Parking is available beneath the hotel for €10 per day. The Good: Breakfast is decent, with a wide variety of food. The hotel is literally on the beach - it can't get any closer, which is great. The cleaning staff is non-intrusive, and it's easy to agree on a cleaning time with them. Beds are comfortable, although they are one of those fake double beds (two singles pushed together).

Philippa Lake

Location is perfect, fabulous views 180 degrees from bedroom across the sea as well as the town with white houses. Great food, the buffet menu changes daily and there’s always something delicious to eat. The staff are great, especially in the buffet, each and every one of them has a smile and are always very helpful. Maurice rubs a tight shop but always looking to improve. Thank you for a very memorable eating experience.

Rosa-May Bown

The cafe at level 17 is very nice to look out at the sea from, amazing views! Didn't stay in the hotel though. Special thanks to Marti the waiter for being nice, he humoured me practicing my Spanish to order! Nice healthy food options from what I saw of the menu but I didnt end up eating here.

Flo Flor

⭐ 2/5 stars This hotel is definitely not a 5-star property — at best, it deserves 4 stars. There is no real beach, and they even ask for a €20 deposit for sunbeds, which guests have to carry and set up themselves on the beach. There is no minibar in the room, and only one bottle of water per person per day is provided. The lifts are also used by maintenance staff, which feels quite unpleasant and unexpected for a hotel of this level. At the pool bar, the service is extremely slow — tables stay uncleared for a long time, and I even had to leave my lunch table to go and order a drink myself. I waited about 10 minutes in line just to get a juice and a bottle of water. The whole service feels poorly organized. Overall, the experience does not match the 5-star rating or the price. The hotel needs serious improvement in service, organization, and guest care.