The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach

Christopher Smith

Beautiful rooms, and gardens with pool. And a nice beach setting. But avoid the main restaurant. You’re paying premium Dubai restaurant prices for F&B, but the standards is far below Dubai. Last night we ordered chicken with a side of greens, and we ordered the truffle risotto without mushroom. They forgot the greens, and served the risotto with mushrooms. We did mention this to the team when the food arrived and they tried to rectify, by serving the greens as quick as possible, and re issuing a smaller portion of the risotto. The only problem was it took so long for the food we just continued with what we had. They brought the greens but we had finished the chicken by the time they arrived, and we decline the new risotto. As we had finished the first one with the mushrooms we didn’t want. We made a joke afterwards that the team ask if any allergies when ordering, and that if we did have a mushroom allergy it probably wouldn’t have mattered as they didn’t remove it from the food anyway. This morning for breakfast we ordered the poached eggs with chicken, and it came with salmon instead of chicken. They took it back and made the chicken instead. This afternoon - could we be 3rd time lucky or unlucky? You bet.. We ordered a club sandwhich to share and asked without tomato, but somehow, the egg and cucumber also went missing off the sandwhich as well. Now, as someone who works in hospitality, it’s become a bit of joke, that on three occasions breakfast, lunch and dinner - we’ve had wrong orders every time. The team cross checked our orders and repeated them back when repeating our orders, so I’m guessing the issue is the chefs not receiving the order properly on the KOTs, or the team are not informing them. Training is needed desperately with how to take orders and prepare the food. I would like to point out the team was very friendly and tried to accommodate when we had informed them of the errors and tried to rectify the situation as well as they could, with new food or this afternoon comping our drinks - as we didn’t want to wait for a new sandwhich. But overall 3 sittings and 3 mistakes is just to consistent for us to think it’s a one off. If you’re looking to stay in a beautiful location then this is great. Just make sure you bring your own food or book other restaurants close by. Because the guys here are not capable of getting an order correct. And what you order is not what you get. We still have dinner to think about tonight and a free breakfast with our booking tomorrow but we don’t want to be dissapointed again and will go elsewhere outside of the hotel for both.

S L

We stayed at The Ritz-Carlton, Ras Al Khaimah this September and had an absolutely wonderful experience. From the moment we arrived, everything was perfect — the atmosphere, the service, and especially the people. Everyone we met was exceptionally kind, polite, and genuinely caring. I have never encountered such warm and professional staff anywhere else. From the management team to every employee we interacted with, each person made us feel truly welcome and valued. A special thank you to Angelica, who served us every day with a beautiful smile and a heart of gold. We also want to mention Su, Jiyas, Saed, Arun, Deepu, Sailesh, and many others who contributed to making our stay so enjoyable. We can’t forget Sufian, who drove us with the buggy to the restaurant and our room every day — always on time, cheerful, and friendly. His positive energy made our days even brighter. It was our first time staying at this hotel, but it definitely won’t be the last. Thank you to everyone at The Ritz-Carlton, Ras Al Khaimah, for making our holiday truly memorable.

remi joyce

The hotel staff were outstanding, particularly Sufian, who welcomed and took us to breakfast each morning. The Breakfast offered a good selection with plenty of options to choose from. The housekeeping team were efficient and attentive, ensuring everything was always in perfect order. The gym facilities could benefit from some improvement and the room was advertised with a Smart TV but screen mirroring, smart features and apps did not work.

ام مريم

I had such a wonderful experience at The Ritz-Carlton. I celebrated my husband’s birthday there, and they surprised and delighted us even more by bringing a cake to celebrate our wedding anniversary, which happened to be on the same day. Their service was excellent, very fast, and the place offered great privacy. The staff were always helpful, friendly, and attentive to our needs. Breakfast was also very nice. The pool was very clean, and the housekeeping service was excellent as well. We had our baby with us, and everything was made so easy and comfortable—we didn’t face any difficulties at all. I would especially like to thank Sufian and Sandeep for his outstanding service.

Aaraw Kumar raj

Recently, we dined at ShoreHouse, a group of eight, all vegetarians. The food was excellent, and we were delighted to find plenty of vegetarian options on the menu. Although the dishes took a little extra time to be served, the service team was truly outstanding in their hospitality. Special thanks to Deepu for taking great care of us and offering refreshing mocktails while we waited for our food. Looking forward to visiting again soon!