The Manhattan at Times Square Hotel

Theresa Ruiz

The only good thing about this place is the location. I paid almost $600 a night. The room was dirty. Stains on ceiling. Stains on the floor. Stains on the bedsheets. The pillows were so flimsy and gross, I ended up using the pillows from the other bed (got two beds) and it still wasn’t enough. The bed felt like a water bed but it wasn’t. It was squishy in some spots and firm in others. It looked like the rooms haven’t been updated since the 90s and cleaned since the early 2000s. For almost $600 a night I expect AT LEAST clean sheets. I slept on the comforter in My clothes. Disgusting. The shower also would only do either arctic tundra cold or pits of hell hot. There was so happy medium. Also there was mold in the grout in the shower. I always bring My own soap, but I usually wash My hands when I first get in with whatever hotels body wash soap. It was empty. Also I could feel water trapped under the tub. Disgusting disgusting disgusting. It felt like I was at a motel 6. Gross.

Jason Giang

I loved the location, it was central to all the touristy spots. It was my first time to NYC and staying at the Manhattan allowed me to do so many things. The room was perfect. What added to our travel that made it superb was the service. Ashley who was in charge of the 18th was so warm and welcoming. We had to loveliest conversations in the morning. We even gave her a hug when we left. All the staff were very pleasant; from the doorman Gene, to the grab and go staff William, and the night clerk (I forgot her name but she was I loved the location, it was central to all the touristy spots). It was very affordable considering the location. I thoroughly enjoyed my stay and would highly recommend staying here.

Daryan Selcuk

The room itself isn't too bad except for you have no mini fridge or microwave, So any food you buy in the city you have nothing to refrigerate it in as well as nothing to heat it up in So keep that in mind. The bathroom in my room which was one of the updated newly done rooms flooded three separate times and the floor was covered in water every time I showered again not great because it got clothes Wet, shoes wet not to mention the fact that it's just an inconvenience And when I told the front desk all they did was say sorry that happened. Keep in mind the walls in this hotel are extremely thin. You can hear everything and when I mean everything I mean everything conversations in the hallway doors opening and closing people walking the elevator literally every sound. In New York that means it's all night. I will say though that the maintenance crew and cleaning crew are amazing. Wonderful people and do a great job as well as the door guys. They are phenomenal, 10 out of 10. Great people. All in all in all, not the best experience and probably would never stay in this hotel again.

Renee Testro

Arriving at the hotel after midnight, having called early evening to reconfirm our rooms and inform the hotel of our late arrival due to a delayed flight, we were kept waiting for over an hour due to 'an issue'. The issue turned out to be that our rooms were not available. The night manager was extremely rude, did not apologize and told me i should be grateful that he was willing to help me out with two king rooms for 7 people. I had to book a room at another property at three times the nightly rate to sleep two of our party, and deal with very upset and tired children. Eventually around 2am we were able to access the two king rooms for 5 people. They were unrenovated rooms (we had booked renovated rooms) with aircon not functioning, and it made for a very uncomfortable night. The next morning a very apologetic staff member assisted us in getting access to the rooms we had booked but we had to vacate the room for 4 hours until the rooms were available. With little compensation offered this was an extremely stressful, expensive and negative experience. I had read the reviews and understood the hotel was under renovation and the stay may not be smooth but I never expected to arrive to deal with that. Once in the rooms we had booked they were fine and I would have had no complaints. Multiple families were checking in at the same time as us and were experiencing the same issue. So be warned if you are arriving very late!

Kennedee McCormack

review This is the first time I have experienced service so bad that I’ve felt the need to write a review about it. When we got to the hotel, we weren't able to get to our rooms at that moment but the receptionist had me pay in full ($600) and would let us know when the room was ready; I swiped my card, it approved, and I went on my way. We ended up going back and asking about our rooms 2 hours later, and it was ready. The receptionist, Guillermo, told us to pay on the pin pad, and it said $400 on the screen. We asked him why we were being charged more money since we had already paid $600, and he told me the payment "wasn't authorized", I asked him what he meant by that and he printed off a statement saying I had paid $200, and had a balance of $350 + $50 deposit remaining. I explained to him that I had already paid the whole amount, but he insisted that it wasn’t authorized and that’s why I needed to pay the $400. I even showed him my bank app and the $600 transaction but all he bothered to tell me that once again, it “wasn’t authorized”. Meanwhile, the original receptionist that we spoke to watched this interaction happen and did not bother to step in to confirm we already paid. We eventually gave in and paid the $400 because Guillermo, was not helping or explaining this at all. I went to another receptionist at the desk, Josephine, who I have a lot more positive things to say about, and explained my situation. At first she said the same thing about the remaining balance, but I told her I already paid $600, she looked at her screen and realized the issue. She said she didn’t know how this happened and called Guillermo over. Before she could even get a word in, he immediately got defensive and started yelling about how he explained it to us. She asked him why he charged us $400 and he yelled “I DIDN’T DO IT THE MACHINE DID”. He didn’t seem to care at all that he essentially charged me $1000. Josephine was so helpful and polite, she tried coming up with solutions for me and told me she could close my bill and all extra charges could be dropped. I still haven’t seen the money go back into my account as I’m writing this, as all transactions are still pending and no money has made its way back into my account. On top of all of this, my room had no air conditioning, the thermostat would not turn on at all. The floor of our shower was stained, and my mom found what looked like mold in the bathroom of her room. She also tried calling the front desk with a question, but was hung up on before she could even say hello. Housekeeping was polite but invasive, I was taking a nap and heard them knock, I ignored it because of how tired I was, and eventually I heard my door open. If I didn’t put the lock on it they could have just walked in as I was sleeping. This was shortly after we checked in too so there was absolutely 0 reason to have housekeeping come in. I’m glad to be free from this place and will never be coming back. Management responds to these reviews about how they will do better but it’s very clear you guys have learned absolutely nothing.