Lopesan Baobab Resort

dan ruget

A truly unique hotel. It is beyond our expectations in terms of design. It was built in 2009, as it shows a bit (the TV was not smart, but you can mirror the phone), but it depends what you are looking for. It features many pools (two of them are like hidden gems, as they are a bit remote and more quiet). The breakfast was tasty, many options to choose from, no complaint there. You need to wait to be seated and after 9 am you might need to wait a little longer, still not too much. The staff was friendly enough and smiley often. The buffet dinner was good, if you eat there every night you might get bored. We got only 3 dinners (they have an offer, one dinner= 45 euros per person or 3 dinners = 32 euros per person without drinks) and it was enough. There are many restaurant options in the area. There was some entertaining every night, some more "attractive" than others, but all in all a good plus. There are also day activities for adults like aqua gym, pilates and also for kids. And yes there are a lot of kids, so it can become noisy at the restaurants or around the pools. The prices at the bar and a-la-carte restaurants were fair, nothing too pricey. Overall, a hotel worth the stay. Enjoy!

Angela Short

Gorgeous grounds, but the quality has dipped significantly. This was our 7th time staying at this hotel, and sadly, the experience has fallen far below the paramount standard it once maintained. Upon arrival, we were greeted by the hotel’s unforgettable signature scent and welcomed with complimentary sparkling wine and a tropical juice for our children — a thoughtful and much-appreciated gesture. The wristband room keys are an excellent idea, removing the stress of misplacing cards; however, the lifts not requiring key access could pose a safety concern. We were also surprised that no assistance was offered with our luggage — something that, in previous years, reflected the hotel’s five-star service. Our rooms were beautifully presented, and the main bed was extremely comfortable. However, for two adults and one 16-year-old, the foldaway bed was of disappointing quality and certainly not reflective of a luxury resort. Towels were very small, and despite multiple requests for larger ones, only hand towels were provided. Bathrobes, which used to be replaced daily, were no longer included. Guests should also note the limited plug sockets and consider bringing an extension lead — and their own towels. Another major disappointment was housekeeping. Despite leaving the “make up the room” sign on our door, our room was ignored twice and left completely uncleaned for two consecutive days. This lack of attention is unacceptable for a hotel of this calibre and shows how far the standards have slipped. The hotel itself remains visually stunning, yet the excessive dimness throughout, particularly in the refectory at dinner, makes it difficult to appreciate meals or even see the food properly. Around the pool, the scarcity of sun loungers was frustrating — we had to gather scattered loungers from different pools just to sit together as a family. Most disappointing of all was the pool bar service. The staff’s attitude was to an abysmal standard, far removed from any form of professional hospitality. Their conduct was discourteous, dismissive, and entirely lacking in care. After waiting over 30 minutes for a single pizza while others with larger orders were served before us, we politely enquired twice about our food and were met with indifference. The staff visibly ignored the kitchen alert that our order was ready; one employee even opened the food lift, looked directly at our meal, and then shut it without serving it. The disdain shown by the woman with black curly hair and grey glasses was frankly deplorable. Overall, I am deeply disappointed by the dramatic decline in service quality for a resort that once represented luxury and excellence. After many years of loyalty, I can no longer justify returning to a hotel that has allowed its standards to deteriorate so severely. To management, I am not seeking a reply filled with apologies. I am seeking genuine improvements — including serious disciplinary action and mandatory customer-service retraining for staff. A hotel of this reputation should hold itself to far higher standards than what we experienced on this visit. This request is paramount that as a hotel of this calibre should be implemented.

Lizeta Rotaru

Very nice entrance, design, and great pools! An interior garden with turtles, this felt unique. Food was great( only had breakfast here) On the down side, our room had a horrible smell- 2123. Also saw a kitchen cockrage on the table at breakfast, which was desgusting, to be honest. Curtains in our room were damaged, mold in bathroom. Most of staff very helpful and pleasant. Location within walking distance from beach and many restaurants.

Amalie Elnegaard

We were very disappointed with how the hotel staff handled a situation between our family and another family during our stay. There were 11 of us at the pool, and when we returned from swimming, a woman was sitting on the sunbed where we left our towel (which wasn’t an issue in itself) My brother politely asked if he could have the towel back as he needed it to dry his baby. Instead of a calm response, the woman became angry and started shouting. My brother simply told her there was no need to be rude and walked away. Moments later, the woman called her husband, who came over in a very aggressive manner — clenching his fist as if he was ready to throw a punch and started shouting at my brother. My brother tried to defuse the situation, saying he only wanted the towel and that it was no problem at all as he could just go to the reception and ask for a new one, and told them to enjoy their holiday . Despite this, the couple continued shouting at my brother, his girlfriend, and their baby as they walked away. About 10 minutes later, a hotel staff member approached us. Unfortunately, rather than resolving the matter fairly, it felt like the staff had completely misunderstood what had happened and seemed to side with the other couple. We were told to be “empathetic because the lady was pregnant” and that the incident had “ruined her day ” (she was the one being aggressive and rude). Pregnancy, is not an excuse for rudeness or for her husband’s threatening behaviour. We were polite throughout, and all my brother did was ask for his towel back. The way the staff handled the situation, appearing to believe the other couple’s version of events without hearing us out, left us feeling disrespected and very disappointed and has completely ruined the day for all 11 of us.

Ana Branquinho

The hotel itself is stunning – truly breathtaking when you arrive. Facilities are beautiful and spotless, housekeeping is excellent, and both food & beverage are of a very high standard. Staff are kind and welcoming. However, two areas fell far below the 5-star level: • Entertainment Team: While the team is friendly, the activities I attended felt unprofessional and unprepared. For example, during a stretching class, the instructor was simply following a YouTube video instead of leading the session with proper knowledge and technique. In the aqua dance class, the lack of rhythm and repetitive steps made the experience feel improvised rather than engaging. I believe a stronger focus on assigning the right staff to the right activities would significantly enhance guest satisfaction. • Spa: Unfortunately, the massage facilities was the weakest point of my stay. No personal consultation, no questions about health or needs, just a robotic protocol delivered with little care or skill. The massage itself was rough, impersonal, and far from relaxing. Overall, it felt like a basic massage parlor, not at the level of a 5 star hotel, and it does not match the otherwise excellent standards of the hotel. If I was the GM of this hotel, I would be embarrassed to have this kind of service in my facilites.