Kempinski The Boulevard Dubai

Adam Whitehead

Highly recommend this hotel. The finish level, quality and service are of very high quality. The staff are attentive and courteous. Location is good for business meetings in DIFC and in the Burj Khalifa. Easy to walk to many of the city amenities. The patio has stunning city views. Thank you to Abdul for excellent service of the room.

By Cavili

We spent two nights at Kempinski The Boulevard after our stay at Raffles The Palm, hoping to enjoy the vibrant downtown location close to the Burj Khalifa. The hotel indeed offers a fantastic view of the Burj Khalifa from its pool area, and we thoroughly enjoyed the breakfast and the pool with that stunning backdrop. However, our room experience didn’t quite meet our expectations. As a Titanium Discovery member, we were disappointed that booking through Trip.com led to a room facing the main road, resulting in significant noise from traffic. Additionally, the room amenities were insufficient for two guests, with only one teacup and one chair on the balcony, making it uncomfortable to relax together outside. The room temperature was also challenging to control, and it remained extremely cold despite adjustments, making for an uncomfortable night. The pillows were too soft and didn’t provide adequate support, which further impacted our comfort. Overall, while Kempinski The Boulevard has a great location and wonderful dining options, the room experience didn’t reflect the five-star standard we expected. In conclusion, while we appreciated the location and amenities like the pool and breakfast, we might not choose Kempinski The Boulevard again in the future.

Visual Vertigo

Overall very happy with another exceptional Kempinski property. Obviously the location and connection to the Dubai mall is fantastic. I think Kempinski does this extremely well (usually staying at Kempinski in Bangkok which is also attached to the mall there) and this concept makes it extremely unique in terms of ease of access but also great to get quickly to the airport. Once again Prashant took such great care of us, this made the trip feel extremely special because we did not feel like any other guests more like welcomed back in our home. It it allways wonderful to feel home away from home.

Reema

I had a very disappointing experience with my recent stay at the Kempinski Boulevard Hotel Dubai, booked through Almosafer. After a long flight from New York, I arrived at around 8:00 p.m., only to be told that my booking was canceled and that they had no valid confirmation number. I showed the staff my confirmed booking, the email, and the reference from Almosafer’s app, yet they insisted they couldn’t find it and told me to “contact my agent.”!! I was made to wait for more than two hours at the reception without any support, apology, or even basic courtesy. It was very unprofessional, I had all the proof of my booking, yet I was treated as if I wasn’t being truthful. I believe the situation could have been handled in a much better and more professional way. After a long flight, I was exhausted and simply needed to rest. Even if there was a system error or confusion, they could have at least allowed me to check into my room while resolving the issue, instead of keeping me waiting for hours. I had no reason to lie; I had every document and confirmation to prove my booking. The lack of empathy and trust was truly disappointing. Only after I insisted they contact the reservations department did they finally confirm the booking and allow me to check in. Yet, there was no gesture of apology, no welcome amenity, no complimentary meal, not even a fruit basket nothing to acknowledge the inconvenience I went through late at night. The next day, when I mentioned this to one of the staff, I said that at least they could have send me dinner or a fruit basket the previous night. He offered to send something then, but honestly, it was too late. It clearly showed a lack of care and professionalism. I even sent an email explaining the situation in detail to the reservations department, but there was no reply, no apology, and not even a simple acknowledgment. It’s honestly disappointing and embarrassing to see such a lack of professionalism and care from a hotel of this level. On top of that, my room was not as booked, I had requested a king bed with a Burj Khalifa view, but I was given a twin room instead. The next day, they moved me to a king room after I refused the twin room !! Furthermore, the cleanliness: the sofa was dirty, the bed was poorly made, the sheets had an unpleasant odor that made me call housekeeping several times at night to change them. This is absolutely unacceptable for a five star property !! Also, if you plan to stay near Dubai Mall, I honestly wouldn’t recommend this hotel at all. The location is inconvenient, you have to walk through the metro corridor with crowds to reach the mall, unlike other nearby hotels that are directly connected. Overall, this property does not reflect the level of service, comfort, or hospitality expected from a luxury brand

Rodrigo Sottomayor

Great location next to Dubai Mall, excellent breakfast with plenty of variety, and very attentive staff. The pools were calm and never overcrowded, and the beds were extremely comfortable. However, the facilities fell short of 5-star standards: our room wasn’t fully prepared for two guests, the bathtub was never properly cleaned, and the iron/board was left out for days without being cleared. There was no minibar, just an empty wine fridge, and the coffee capsules provided were the cheapest available (not even Nespresso) and not replenished. Some fixtures like drawers didn’t work properly despite staff efforts. Overall, good location, but the room setup and facilities did not live up to Kempinski’s reputation.