Habtoor Palace Dubai, LXR Hotels & Resorts

Meriam Al khalifa

I recently stayed at Al Habtoor Palace, and I want to express my gratitude for the exceptional hospitality I experienced throughout my visit. A special thank you to Ameen, who went above and beyond in organizing my days and ensuring that every detail of my trip was perfectly arranged, his effort truly made my stay so much easier and more enjoyable. I’d also like to thank Adel for his kindness, attentive care, and friendly presence. His professionalism and warmth stood out and added a personal touch to my stay. The hotel staff overall were wonderful — courteous, welcoming, and always ready to help with a smile. One moment that really impressed me was being greeted outside by a gentleman who personally walked me to the front desk for checking in, I later learned that he was the General Manager of the hotel, which made the gesture even more meaningful. It’s rare to see that level of genuine hospitality from management, and it perfectly reflects the spirit of Al Habtoor Palace. Overall, my experience was truly memorable, and I look forward to returning. Highly recommended for anyone seeking a stay that combines luxury with sincere, heartfelt service.

Sharon Wanjiru KIGWE

Our stay at Al Habtoor Palace was nothing short of exceptional — from the moment we arrived until the time we left, everything was handled with the utmost care and attention to detail. The butler service team deserves special recognition — Jackie, Krunal, and Rodrizza went above and beyond to make our stay memorable. Their warmth, professionalism, and thoughtful gestures truly elevated the experience and made us feel pampered throughout. A big thank you as well to the BSD team for their seamless coordination and genuine hospitality, and to the Housekeeping team, especially Manju and Kumar, for keeping everything immaculate and always greeting us with a smile. Their dedication and kindness did not go unnoticed. Mornings at Al Habtoor Palace were a delight thanks to the wonderful breakfast team, who ensured every meal was fresh, flavorful, and served with cheerful hospitality. Overall, our stay was absolutely fantastic — a perfect blend of elegance, comfort, and heartfelt service. We left with beautiful memories and a strong desire to return soon. Highly recommended for anyone looking for a truly luxurious and personalized hotel experience in Dubai

Pia Manolopoulos

We had the most pleasant and enjoyable stay at Al Habtoor Palace. All the staff are to be commended. Their professionalism and etiquette is one of the best I e come across. A special shout out to the staff who greeted us and attended to us every morning at breakfast, specifically Dorothy and Nouhaila and our waiter Mohannad. The staff at the door were exceptional also. Our girls really enjoyed the kindness and attention that they received whilst here. They were always accommodating and pleasant. We would definitely come back to stay here again!

rishabh gajjar

My wife surprised me with a stay at Al Habtoor Palace for our first wedding anniversary, and it turned out to be one of the most memorable experiences we’ve ever had. From the moment we arrived, everything felt truly special — elegant surroundings, warm smiles, and impeccable service. A huge thank you to Aditya, Rodrizza, and Krunal from the Butler Department for arranging such a beautiful anniversary surprise. The room was decorated perfectly, complete with an anniversary cake, rose petals, and thoughtful details that made the moment unforgettable. Their professionalism and personal touch really stood out. I would also like to extend my appreciation to the BSD team and the Housekeeping team for their efforts behind the scenes — every little detail was taken care of with care and precision. Al Habtoor Palace is not just a hotel; it’s an experience. The atmosphere, service, and warmth from the staff made us feel genuinely celebrated. Thank you for helping us create such wonderful memories — we can’t wait to come back again.

Steve Burton

My stay at Al Habtoor Palace was absolutely exceptional from start to finish. The staff’s especially Issac, Asad, and Ashli professionalism, warmth, and attention to detail truly set this hotel apart. From the front desk to housekeeping and concierge, every team member went above and beyond to make me feel welcomed and cared for. The service was seamless—check-in was smooth, my room was immaculate, and every request was met with a genuine smile and swift response. The staff anticipated my needs before I even had to ask, which speaks volumes about their dedication and training. Al Habtoor Palace isn’t just a hotel; it’s an experience in luxury and hospitality. The team made my stay memorable and exceeded every expectation. I can’t wait to return and highly recommend this property to anyone visiting Dubai!