CoCo Key Hotel & Water Resort

Richard Lorde

Stayed here with my wife and kids this week and found the reviews to be helpful while shopping around so I figured I would leave my own now that we're home. We stayed in building 6, room 206. The rooms are decently sized but there was an unbelievably high level of moisture in our room. My kids colouring sheets remained damp the entire week, as well as some of our clothes. "Daily housekeeping service" was nonexistent. Our garbages remained full the entire week. While we requested to not be disturbed on the 2nd day of our stay, nothing was done day 3 and when my wife spoke to the front desk tho clarify the daily light housekeeping vs full service, we still had to go down to request towels (twice) after the call. Although there was a language barrier between us and the housekeeping staff (Spanish) they were all still very sweet and helpful, but regardless, we still didn't get the full service as requested that day. We intentionally planned a day outside of the resort but came back to a still uncleaned room. It seems like they've done a good job on the partial renovations to the rooms outside of building 6 and the lobby, but could certainly benefit from a full renovation. The location is perfect and they offer great amenities for the kids (seriously, kids will love it) so why not spend a little more time and money making it something guests want to continue to come back to. Overall- just OK. 3/5 stars

Aimee Grant

I traveled for a 15th birthday party and was enchanted by the blue-toned decorations, which looked like something out of a fairy tale. The hall was spacious and luxurious. Everyone was amazed by the decorations and the coordination because everything was perfect. I had an incredible time and loved the hotel's location, where you can find everything you need. I want to mention that when I arrived at the hotel, I cut my finger, and the lifeguard on duty at the pool that night was very kind and helped me. I was able to enjoy myself to the fullest without getting my dress dirty, and he even offered me an extra band-aid. I will never forget such kind people. I highly recommend this hotel for upscale events!

Aimie Laylee

The staff have to be the best part of this entire hotel, every single one has been so friendly and welcoming. Always greeted with a huge smile and happiness. It really sets the tone for your experience here. The rooms are clean and spacious but the bed covered the plug sockets and we couldnt move it to access them but that was a very minor issue. The pools are great and lots fo choose from. Food is nice too. Location is so amazing too, smack bang in the middle of everything, lots of shops and restaurants if you don't want to eat at the hotel. So far, it's been a beautiful stay. I especially love the two ladies who sat us for breakfast buffet on 1st November 2025. I can't remember their names but they were wonderful. Also the man behind the bar with long curly hair, he is a breath of fresh air. Always smiling and full of life. Thank you for making our stay a good one. Xx

Kimberley Mcpherson

We have stayed here for the past 16 nights and have found it to be a perfect family hotel. The pool is warm and open late for the kids to enjoy after a long day at the parks. The hotel is in the most perfect location for both universal and Disney. The staff were friendly especially Steven who was very accommodating and great with the kids. The only issue we had was the beds were not changed during our stay, even after using the text service to request fresh sheets. Towels were changed daily and the room was very clean just no fresh bedding. We would come back here.

Tearison Parker

We’ve been having an absolute blast at this resort! 🌴 The amenities, atmosphere, and activities have all been wonderful, and the staff has been super friendly. We stayed two nights in the hotel — while the overall experience was great, the room itself could use some updates. The floor has several dents and scratches, the toilet seat stays wet and runs nonstop, there aren’t any ceiling lights (just lamps), and the bathroom sink design makes it tricky to wash your hands comfortably. Overall, we loved our stay but hope to see some improvements to the rooms in the future!