Charmillion Club Aqua Park

Люба Стець

I don’t understand why this hotel has such a high rating. I’ve been staying here for four days now, and my impressions are very mixed. I came here with my children. The trip was arranged by a travel agent — a girl from Egypt. She suggested this hotel as one of the best in Sharm. I looked at the photos and reviews and agreed. Unfortunately! She booked a Superior Room Garden View at Charmillion Gardens Aqua Park for us. However, they said it was upgraded, so we were placed in a room overlooking the aqua park. I honestly don’t see what kind of upgrade that is — during the day there’s constant noise from children screaming outside the window. When we entered the room, it turned out to be just a standard room with an extra bed — basically an extremely uncomfortable folding cot. As a result, the three of us are sleeping in one bed. When I went to the reception to ask whether this was really a superior room, they said yes. I contacted the manager who organized the trip to clarify the situation, and she told me there were no other options because of Trump’s recent visit. I wanted to move to another hotel, but this one said they wouldn’t refund the money. After long back-and-forth messages, I decided to stay here. The food in the restaurant is about a 7/10. It takes around 10 minutes to walk to the beach, which isn’t very pleasant in the heat. The beach itself isn’t suitable for swimming — you can only dip your feet in the water. If you want access to the coral reef, you need to walk another five minutes, and even there the pontoon isn’t finished. You have to walk through shallow water to reach the pontoon and then climb into the sea from there. The territory is large and beautiful — that’s a plus. The aqua park is great too. But the situation with the beach was a big disappointment. Also, the bed linen and towels probably used to be white about two years ago — now they’re grayish, and the duvet cover is torn. The overall cleanliness and maintenance are far from what you expect from a five-star hotel. At this point, this has been our worst experience in Egypt, and we definitely won’t be coming back to this hotel. It’s nowhere near a 5-star standard.

Marlen Ibrahim

I had a wonderful stay at this hotel! The staff were all very friendly, helpful, and always ready to assist with anything we needed and A special thanks to Ahmad Safan at reception was so welcoming and helpful, and Mohammed kept our room spotless. Wonderful staff!” Highly recommend this hotel for anyone who values great service and cleanlines

Sassine Damian

This hotel claims to be a 5-star establishment, but I would rate it no more than 2 stars due to the poor and sluggish service. On the positive side, the location is convenient and near all attractions. However, the cleanliness of the rooms leaves much to be desired, with old and dusty mattresses and old furniture. Additionally, the air conditioning was ineffective, and the excessive fan noise made for uncomfortable nights. The food quality is below average, featuring a limited selection at the buffet. The soft drinks are overly sweet, made from powder rather than natural ingredients. Elderly guests should be cautious when selecting the Ground Floor rooms, as there is no elevator to access the second floor. This is particularly important when carrying luggage, as the service for delivering luggage may take up to 1 hours.

Asha m Ali

First Time at Charmillion Aqua Park (Family Stay with Kids) We are currently staying at the Charmillion Aqua Park with our family, including three children, and I wanted to share an honest review of our experience so far. First of all, the hotel is amazing. The staff are incredibly friendly, helpful, and always smiling, which makes a big difference when you’re traveling with kids. The atmosphere feels very welcoming and family-oriented. The buffet is great with a wide variety of food to choose from every day – something for everyone, including the little ones. We’ve really enjoyed the meals and the different options they offer. Our room has been cleaned daily, and overall, the cleanliness of the hotel is very good. The water park and pool areas are well-maintained and a lot of fun for the children. The only downside we’ve noticed is the dust in the air due to some construction or building work happening close to the hotel. It hasn’t affected our stay too much, but it’s something to be aware of. Overall, we’re having a fantastic time here, and we would definitely recommend Charmillion Aqua Park, especially for families.

Ahmad Hamza

**Very disappointing – not worth the money or my holiday time** I had a very bad experience. First of all, the guy at the reception was rude and unhelpful. I requested to change my room and had to pay extra for a better one. If you're looking for a place suitable for families, this is definitely not the best choice. Sometimes the food in the restaurant wasn't properly cooked. The room service menu was very limited—only one page—and not all the options were available. Another issue: they had a kids' stage show, which was fine, but it was followed by another performance that was not appropriate or enjoyable for families with children. In summary, if you're planning a family vacation, I strongly recommend looking elsewhere.