Aguas de Ibiza Lifestyle and Spa

tendy

This hotel is unbelievable!! I really don‘t know what to say… I was just speechless! Our stay was so wonderful and honestly during our stay I felt like a queen 😂 For me the most important thing is the bed… and the bed was absolutely comfortable and big! It felt like I was in heaven 🥹 And the view from our room omg so good! And the Spa was also too good there was a corner with a snack bar just wow! Also the rooftop pool wow wow wow! Breakfast was next level and the service too!! I would say everything from check in to check out went super without any problems we enjoyed our stay so much… right now we are at the airport and still thinking about this hotel… we will never forget you and looking forward to come back soon!!! This was really the best hotel so far!!! Thanks for making our stay so special and for treating us with such kindness. ❤️ Best regards Tenzin from Switzerland

simone love

I was quite dissatisfied with my experience at Aguas de Ibiza. Upon our arrival with my children and friends, we did not receive assistance with our luggage to our rooms. We spent a considerable amount of time in the lift because we were not informed that key cards were required to access our floor. Furthermore, we were left to locate our rooms independently, without any guidance. This was an unprecedented experience for me, particularly from a hotel of a five-star rating. Upon entering our room, we observed that the floor appeared unclean and had several stains. Furthermore, despite having paid for a city view for one of our rooms, we were instead presented with a view of a construction site. When I brought this to their attention, I was informed that they would consider relocating my room, but I did not receive any further communication regarding this matter throughout my stay. Additionally, the bar staff on the ground floor exhibited a rather impolite and unhurried demeanor. I also ordered a fruit platter by the pool, which unfortunately never arrived. The room service was unsatisfactory due to poor phone line quality, which made it difficult to communicate orders effectively. For instance, an order for three Sprites was mistakenly delivered as three servings of fries. I was requested to provide a deposit of 300 euros per room. As I had booked two rooms, I paid a total of 600 euros. I was not informed beforehand that such a payment would be required. The gentleman at the reception assured me that the deposit would be refunded upon my check-out. When I did check out, I inquired with the lady at the desk about the refund, and she stated it would be processed within three days. Upon returning home, I contacted the hotel as I had not yet received my refund. They subsequently sent me a screenshot of a receipt (in Spanish) and a video of the card reader (also in Spanish). I then contacted my bank, who advised me to request the 23-digit ARN from the merchant. The hotel's response was, "we sent you a screenshot of the receipt and a video." Their assistance has been less than satisfactory, and their demeanor quite impolite. Consequently, I have initiated an investigation through my bank. I returned 10 days ago, still no refund!

C.H. Peters

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

Monet Beswick

We had the most incredible stay at Aguas de Ibiza! It’s an absolutely beautiful hotel and extremely kid-friendly, while still offering plenty for adults. The hotel really has everything. There’s a lovely little restaurant by the pool with great snacks, and several pool options: a family-friendly pool for young children, another pool for older kids and adults, and a stunning rooftop adult-only pool with a bar and fine dining restaurant — perfect for watching the sunset. The spa is out of this world, and the staff are wonderful across the board — from the concierge and bellboys to housekeeping. Everyone was so helpful and genuinely kind. The rooms are gorgeous, with comfortable bedding, great bathtubs and showers, and private patios. Coffee was restocked daily, which was a nice touch. What makes this hotel special is that it truly offers the best of both worlds: the feel of a luxury resort while still being ideal for families. They even have a kids’ camp with babysitters at a reasonable rate, plus floaties and pool toys provided, which was such a thoughtful detail. We couldn’t recommend it more — the perfect mix of relaxation and family fun.

Linda Challenger

Arrived on Monday 27th October and had to wait for our rooms to be finished. My son paid an extra €650 before we came to have his room upgraded but on arrival the room he was given was not what he paid for. The hotel upgraded his room to a better one also my room was upgraded as the previous room I had been allocated was not acceptable. Also I had €50 stolen out of my bag on arrival. The hotel is nowhere near the beach. I will not be recommending this hotel to any of my friends or be staying in this hotel again. They should have staff that can be trusted