Family Jamaica Holidays

shamoy wallace

My stay at Dreams Rosehall was really well spent. Let me first start with the positives. The property itself is beautiful!! Almost every where you walk on the property you'll have an amazing view of the sea. The lazy river and slides gives a great mixture of excitement and relaxation whichever you feel for. The position of the restaurants are mostly central and you'll always in reach of a bar or food stop. The service is 5 star! The staff will make you feel at home. I experienced no bad service at all. The food is really good. There is a perfect balance of Jamaican and international cuisine. From the main buffet, to the a la carte, there is always a great variety with great taste. I tried almost everything. The only issue I would have had isn't really a big issue as but I do believe the rooms are bit dated. They are clean but I think with some small renovations they can be much better. All in all, it was an exceptional experience, thank you dreams for a great stay!

Ella Zoon

Check-in was scheduled for 4 pm, but unfortunately, our room wasn’t ready until 6 pm. To their credit, the hotel made up for this by offering us a complimentary late check-out (normally charged at about $50 USD per hour), which was appreciated. The facilities overall were clean and well maintained. However, the spa was missing a sauna and steam room, which was a bit disappointing. Food was mixed. The Italian restaurant was a highlight with very enjoyable meals. The buffet had a decent selection, but many items were served warm or even cold instead of hot, which took away from the experience. The restaurant staff were excellent — very friendly and often went above and beyond to accommodate requests, which really stood out. Entertainment was varied. The DJ played throughout, but the music selection could have covered a wider range of genres. On the other hand, the poolside entertainment was fantastic, and the lazy river/tube pool was a lot of fun — we ended up spending a full day just relaxing there. Rooms were decent and clean. The bathrooms felt a little dated but were well maintained. Overall, it was a comfortable stay with some memorable highlights, though there are a few areas where the experience could be improved.

Monique

The food was always amazing, with lots of variety. The staff couldn't do enough, always there to help. The service was impeccable, and they were always really friendly. We did have to change rooms, some of the rooms could do with a bit of updating. There were many activities at this all inclusive resort and we never felt bored. My family and I decided to pay for a boat trip that they had on offer with a company they work with, which was absolutely amazing. There was quite a hard sell for a time-share like programme, but apart from that, no complaints really.

Denise white

The Whites had an AMAZING time here at this resort , The staff were very friendly and nice We really enjoyed the food and hospitality from the Staff. I just wanted to Thank some of the staff Rohana Kaye and Tara Ann they took really great care of us and Amelia and Also Marco from the Rum House I will be back soon for another visit I just want to Thank each and everyone of you for your service ❤️❤️❤️🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽 I also want to Thank Mrs Collete on the 6 floor for always keeping our suite clean and well stocked she’s amazing and very nice

Lynne Kennedy

I’ve traveled to the Caribbean many times, and unfortunately Dreams Rose Hall in Montego Bay had the worst customer service experience I’ve ever had. Some of the female staff, in particular, were extremely rude. At the Rum Factory, the manager Tanya and the hostess Diamond saw us walking up, looked us up and down, whispered something to each other, laughed, and then proceeded to treat us rudely while we were simply looking at the menu. It was uncomfortable and unwelcoming. Throughout the trip, there were several moments where I felt there was a level of racism from some of the female staff. On multiple occasions, we were left waiting for a drink order while staff served others around us without acknowledging us. Despite tipping and paying a lot of money to be there, we should never have been made to feel like a burden. It got so bad that we had to raise the issue with the F&B manager, Jean. He did an excellent job listening, validating our concerns, and going above and beyond to try and salvage the rest of our stay. I also want to point out that many of the male staff were consistently polite and welcoming, and the entire team at the Seaside Grill was fantastic. Their kindness really stood out in contrast to the poor treatment from certain others. Aside from the disappointing staff interactions, the resort itself is beautiful. The grounds are well-maintained, the buffet was amazing, and some of the restaurants we visited were excellent. The rooms, however, are a bit outdated and could use some refreshing. Overall, the resort has potential, but the service from certain female staff left such a negative impression that I cannot recommend it.

Brittany Miller

Went with a groups of friends and everyone had an amazing time. I would like to especially mention some of the staff that we encountered. Onique at the front desk was so helpful and amazing. Kyle Mighty endured our stupid jokes and was absolutely professional. Gillian our server at the buffet was the best of the best. She was so polite, friendly and fast. She even organized a surprise for our friend celebrating a birthday. She is lovely! Avian firstly I’m sorry that we pressured you so much at the bar haha but you remained professional and we appreciate your service. Hotel manager Stefan was also very polite and professional. Shoutout to Jason even though we never met him he helped us to have a great day without any hiccups. Overall all the staff were fantastic even though I can’t recall all the names. The food was great, the property was very clean and everyone took the time to make us feel special even as locals.

jody hibbert

Amazing! This was by far the best stay I have ever had in Jamaica. The receptionists were warm and welcoming. I want to thank Latavia for upgrading our room and for her thoughtful service. We had the one bedroom butler suite ocean view and it was beautiful. I want to thank Kevin and Dexter for being the best butlers. They were very attentive and made my birthday very special. The staff were very nice and welcoming. Food was great! Over all best trip!

Andrea Roberts

My stay at the Hyatt Ziva hotel was truly a wonderful experience. From the moment we arrived, the doorman greeted us with the warmest welcome and explained that our bags would be delivered to the room after check-in. At the front desk, the ladies took their time walking us through every detail of our stay and patiently answered all of our questions. Now, on to the food—absolutely amazing! Jerk Hut was a favorite, with friendly staff and delicious dishes. We also dined at the all-you-can-eat restaurant, and wow—it felt like everything was cooked fresh to order. The executive chef was incredibly kind and attentive, even making thoughtful recommendations. The hotel grounds were beautifully maintained, and the calming aroma that flowed throughout the property made the atmosphere even more special. I would definitely recommend this hotel to family and friends—it’s an experience worth having!

Kathie Darden

I’ve vacationed at Hyatt Ziva’s in Cancun, Riviera Maya, Los Cabos, Puerto Vallarta and Rose Hall several times. I continue to return because I always have a great experience. Recently returned to Ziva Rose Hall. Food great, cocktails great, Service great. Kudos to Daniel and the entire entertainment team; the music, games, water aerobics, etc were on point daily. The man at the Jerk Hut has the food and service at a 10 everyday. The Jamaican party the resort hosts is just the best. The grounds are beautiful and resort very clean. However updates are desperately needed inside the resort. Specifically the curtains in my room were really worn; the carpet throughout the resort definitely needs to be replaced. It’s old, worn and extremely dirty. One spot by one of the elevators on the 1st floor has a large spot. My 11 yo daughter asked me if it was a crime scene. Of course it wasn’t, but the big, red stain on the carpet initially scared her. The paint needs updating and decorative items placed on all of the large wooden console tables. The console tables are just bare.adding decorative will enhance the resort. The needed updates is why I scored a 4

Sherry Pamela Forbes

The resort was amazing. The pools the beach access and the service from staff was awesome. My only unsatisfactory comment is the food option. Room service was provided, however it was often over an hour to receive the food. The in room service options were also limited. The best food I had was at the brick open pizza place and the Urban Eats which was at the main resort. The other restaurants were scattered around the resort about a 10 minute walk. The buffet, seafood restaurant, and the perk chicken dishes were either extremely too spicy, or lack seasoning. It was hard to find a good selection of food. I enjoy experiences all cuisines. I don't think this was my best experience of Jamaican food. Enjoyed all the entertainment and activities.

Yuli Shumsky

Our stay at Jewel Grande Resort in Jamaica was absolutely incredible — even during a category five hurricane! The staff went above and beyond to make sure everyone was safe, comfortable, and well-fed. When the hurricane struck hard during lunchtime, they still managed to bring fresh, warm food to everyone, which was so impressive and comforting in such a scary moment. Before the storm, the resort was already amazing — great food at several restaurants, a clear, beautiful ocean, and tons of fun activities to do. There’s a spa, gym, pools, and even a kids arcade where parents can drop off their children to play. Every single staff member was friendly, caring, and professional from start to finish. Even through a hurricane, Jewel Grande made us feel safe and cared for. Would definitely recommend!

Laurie Opitz

Really enjoyed our time in Jamaica. Our butlers Toby and Lennox were great! They checked in on us and kept us informed on what was going on and they managed to get us a difficult reservation. They were friendly and fantastic! The hotel was in process of stuff being worked on and is in need of some upkeep. The staff was helpful and friendly. The food was really good! The beach was wonderful and I loved the water stuff they have! Super fun!

Penny Proud

Firstly I want to send special thank you to butler TOBY and TYRONE for my beautiful room decor. My dining experience at the steakhouse was excellent with our waiter EVON top notch. The food was good, steaks were amazing, temperature on Point with a beautiful presentation.The drinks were made with love 10/10.The property was very clean and tidy. House keeping was quick and reliable with our request. The staff were friendly and helpful.Just need more entertainment options after dinner there wasn’t much to do just the club. Overall experience 100/10. Definitely will be back.

Catherine Lee

This resort is spectacular! The sea view from our balcony was gorgeous. The staff were extremely warm, welcoming and friendly. The food was delicious. I loved the coffee bar in the Sentry Palm building - fancy coffees paired with fresh cakes, daily. The Pier Side restaurant sits right over the sea, it is beautiful. Most of the restaurants look right over the sea. The nightly entertainment is excellent; and, takes place overlooking the sea. A special shout out to the following staff: Giovanni, the Chef at Waves restaurant whose creative dishes never ceased to surprise and delight; Aubrey our friendly server at the Waves restaurant; Simone the helpful tour desk operator; Shanneil the friendly Concierge in the Sentry Palm building; Shelley, the SPA Manager; Calvin the excellent Jamaican Chef at the Orchid restaurant; Rhaymone, Gawayne and Davian, the Jerk Chicken Beach Chefs; Stephanie, our pleasant server at the Orchid restaurant; Cleon the grounds keeper who so obligingly climbed a tree to pick coconuts for us; Devron our server at Le Bouchon restaurant who always seemed to know exactly what we wanted.

Thea Hanway

I literally love this resort!! I had the best time and didn't want to leave. There were a few reasons why I gave 5 stars.. Marvin, the server was AMAZING! HE LITERALLY MADE EVERYONE FEEL SO WELCOMED! He made everyone laugh and his work ethic was fire and on point! As he picked up all the dirty dishes, he made sure every guest was attended to. I dont think I ever seen him slow down . He worked everyday except one and I noticed he wasn't there by the change in Atmosphere and cleanliness of the place. He really needs to be cloned lol! Secondly, the activities ladies are so awesome as well! They are so bubbly, full of smiles, and try so hard to get people to come play the games, which are fun! The dancing was my favorite!! The hotel amenities were on point for me but I wished the dj played more because music is life!! I had no issues there and was so sad when I couldn't stay past my week stay.. I will come back!! So beautiful!

LaRae Dudley

Pros: The lobby and inside resort areas are really nice. The restaurants are very nicely decorated and the food is delicious. The service was amazing. Con: the rooms leave a lot to be desired. They look just like the old Renaissance Jamaica Grand rooms with a fresh coat of paint,molding, mirrors and a new nightstand. Nothing special at all. I love luxury and just wish the rooms were better.

Jessica Hamilton

I believe that when things are better/good we must talk about them they same as we do when things are bad. So I'm happy to state that despite the initial disappointment on the day we checked in, there have been some awesome experiences and persons I have the joy of experiencing and meeting. 1. Davarone - from the Security team for his assistance in securing parking after we were driving up and down, here and there for parking upon our arrival. Unlike the others who sent us all over to find parking without listening that there was none in the numerous designated parking places, Davarone called a manager to seek a solution.....all this whilst it was raining. 30 minutes of distress melted away after he stopped, listened and sought intervention. 2. Stacy Duncan - PRO, who is a true embodiment of a public relations practitioner. She called to apologized about the lengthy lines at check-in upon our arrival, the long time it took for us to actually get a room amongst other things. She should be a detective (lol)..I recommend that you link her when you get there. 3. Shelly and all the wait staff in the Buccaneers restaurant, who were pleasant, truly pleasant, not the pretentious courtesy as is normally given. 4. Room service staff for daily check-ins to see if we needed anything. My favourites 1. Jerk Hut - the jerk chicken 'sell off' as we say in Jamaica. The bread pudding served at the jerk hut was really good. 2. Boulangerie Cafe - HOT Coffee and HOT ginger tea plus wide assortment of pastries. Nice little section to just sit and chat whilst having coffee or tea. #myfavouritespot! 3. Oxtail - well done and seasoned. 4. Omelets one to orders 5. The views from all angels were breaktaking 6. There are numerous activities showing that the needs of every visitor is taken into consideration 7. Family friendly - everyone, young, old and in are welcome and have things to do. 8. Gym for those who want to remain fit and buff whilst on vacation! Check out Moon Palace's Dolpin Cove Persons who complain about the noise may not get aware that majority of the noise is from the boat and other parties held across the other side of the hotel and is not within the hotel's control.

Monaed Ed

We chose Moon Palace Jamaica to celebrate our 25th wedding anniversary — what should’ve been a dream trip turned out to be a major disappointment. From the moment we arrived, before even checking in, we were approached and pressured about attending a sales pitch for their membership program. The team kept pushing, using emotional tactics, guilt-tripping us. During the presentation, they showed us the best rooms and promised upgrades if we signed up. After hours of negotiation and an entire day wasted, we finally agreed to a minor membership, believing we could start using the benefits immediately. But that turned out to be untrue — the membership starts right away, yet none of the benefits can be used until your next trip! When we tried to sort it out, we were sent from team to team, each one passing us along without resolving anything. To be fair, the restaurant staff were lovely and tried their best. The food was average overall, though Momo and the main breakfast restaurant stood out. Unfortunately, the Palace Elite sales team ruined the experience. They were deceptive, manipulative, and only focused on money — not guests’ enjoyment or relaxation. Bottom line: Stay clear of the sales pitch. Say no and stick to it. It’s a shame that what could’ve been a beautiful anniversary trip was overshadowed by their aggressive and dishonest tactics

KJDaBoi

I have been here before with my family in 2022 and now it’s 2025 and it’s still the same in a good way because we were going to a dolphin cage and it was doing crazy moves! And me and my brother were on this thing where we lay down and try not to fall off. It Was Fun!

S James

My husband and I had a memorable experience at the spa, thanks to Sofia and Rachael. The level of service they provided was top notch. It made up for a few issues we had, primarily with the room and management of the main dining room when large groups were present. PR was receptive to the feedback we provided so we look forward to those things being ironed out by the next time we visit.

Amanda Gittens

From the moment we arrived at Beaches Resort, we knew we were in for something special. The welcome was warm, with refreshing drinks and genuine smiles from the staff who made us feel like VIPs from day one. Every detail was thoughtfully planned to create a relaxing, fun, and unforgettable family vacation. **The Resort & Accommodations:** Our room was immaculate and beautifully decorated, with a stunning ocean view that felt like something out of a postcard. Housekeeping was incredibly attentive, and the little touches—like towel animals for the kids and a well-stocked mini-fridge—made a big. The food was *outstanding*. With so many restaurants to choose from, we never had to repeat a meal unless we wanted to (and we definitely went back for seconds at Soy Sushi Bar and The Jerk Shack!). Whether it was gourmet dining or a casual beachfront lunch, the quality and variety were excellent. Even the pickiest eaters in our group found their favorites. What truly set this vacation apart was the **service**. Every single team member—from waitstaff to kids’ club counselors—was warm, helpful, and eager to make our stay perfect. The level of hospitality we experienced is hard to put into words—it felt like everyone genuinely cared about our experience. Beaches Resort gave us more than just a vacation—it gave us quality time together, laughter, relaxation, and memories we’ll cherish forever. If you’re looking for a worry-free, luxury all-inclusive that caters to every member of the family, look no further. We’re already planning our return trip!

Adrian Jones

We just spend 6 days at Beaches Negril as a family of 4. It was our first time staying here for an extended stay and my kids first time to Jamaica. This vacation was literally perfection! 7 mile beach is stunning - there are so many starfish, stingrays, fish, etc.... that you see, even if you never leave the harbor. If you choose to utilize water sports (which you absolutely should), you get to experience even more stunning sea life. The resort has the best hospitality I have ever experienced in the Caribbean, hands down. The staff is all so kind. They truly become family and were all so tuned in to the kids. They remembered my kids names after day 1. Would also check in to make sure they were having fun and knew of the kids activities going on. The food was delicious. The rooms were perfect! I could not recommend this resort enough! Thank you Beaches Negril for giving us a wonderful week in Jamaica!

Robert Teixeira

I’ve been coming to Sandals and Beaches resorts for the past 10 years, and now I’ve started bringing my kids to Beaches as well. Every experience has been great, and the staff have always been wonderful. On our most recent trip to Beaches Negril, one employee in particular really stood out — Marc Antony. Not only did my kids love him, but so did all the other children at the resort. He spent hours playing with them, splashing water, laughing, and just genuinely engaging with the kids. You could see the joy on their faces — they were smiling from ear to ear. Every day, my kids couldn’t wait to get back to the water park just to hang out with him. As a small business owner myself, I know how rare it is to find an employee like that — someone with such a great attitude, strong work ethic, and fantastic personality. It’s people like Marc Antony who make vacations truly memorable. I’d be lucky to have someone like him on my own team.

Anthony Falcone

Such a fantastic experience at this resort. All aspects of the service team were top notch. Extremely friendly and helpful staff here. The food is exceptional at each of the restaurants (loved the Peruvian dinner the best). The beaches are well maintained and clean. The water is crystal clear. The Beach activities are managed from a third party company. We did 3-4 activities and excursions, and each was enjoyable, safe, and professionally handled. There's some very fast and fun water slides, and a splash area for the little ones. The evening and night shows featured a very talented team, employed full-time by the resort. From fire shows to water shows, reggae and Broadway nights -each were very enjoyable. Thank you Beaches Negril team for a great vacation!

janelle vitale

We just got back from a wonderful vacation at Beaches Negril! We have a family of 5, 13 yr old, 10 yr old and 6 yr old and they had a wonderful time! The room was very clean and close to everything. The food was excellent. I would say the servings were a bit small but you can order more of it, so that doesn't really matter. I would say my kids would have liked more snack options throughout the day as they only have meal places and the yogurt shop. The kids loved the yogurt shop and they want 2x a day! The service was great and everyone was so helpful and nice! The hotel is at least 90 minutes from the airport which was a negative for us as my daughter gets car sick so the ride there and back was difficult for her. Wish it was a bit closer. The pool and water park and the beach were very clean. All in all the trip was great and would love to return again!