AM Resorts in Jamaica

C J

This resort is so outdated and needs renovation bad. Even the preferred side is outdated. Although I didn't experience the roaches I heard several people complained about it in their rooms. Even a couple stated upon check-in they had to ask them to come and clean their rooms again. Amstar which is the excursions are overpriced. You still have to pay for your food for Rick's Cafe. Its best to book through the travel agent or self for any excursions. There was mold throughout the shower area, water was running into the toilet area. House keeping never mopped the floor for cleaning nor changed the sheets the entire stay. Had to keep asking for clean rags and towels. Lamp shades were moldy and they keep the room cool so you won't smell the mold. Please avoid this high price expensive resort. Do not Do not buy from the boutiques very expensive and overpriced. Will never stay here again!

Arcenia Macklin

I recently returned from a 60th birthday celebration at Wild Orchid. It was an awesome experience. I've been to several resorts in Jamaica and I have to say this one was the best thus far. They offer many activities and live shows. It was Jamaica Day on one of my day's and the "Bob Marley Tribute" was excellent. We did karaoke and water aerobics. Lounged around the pool with exceptional service. An authentic jerk truck with plantain and corn visited the pool area daily. The Blue Mountain restaurant served delicious Jamaican cuisine; I had the oxtail. The Asian Infused restaurant was also delicious. We also got a massage at the Spa; best I've ever had. As I stated earlier, everyone was so accommodating. I'd like to shine a special shout out to a few people who made our stay EXTRA special: Karen (at the lobby bar), Amanda (our appointment Spa setter), Oscar, Erron (pool server), Ray, Peanut, Nadia, Janice, Nick (water aerobics instructor), Sayno, and Sherece (Pool server).

WendyA

I truly don’t know where to begin, because this trip was more than a vacation — it became a moment in my life that I will never forget. Secrets Wild Orchid is breathtaking: the ocean views, the peaceful atmosphere, the warm and welcoming energy everywhere you go. But what makes this place truly extraordinary is the people who work here. I was staying at the resort during Hurricane Melissa, and during a situation that could have been frightening, I felt safe, supported, and genuinely cared for. The staff showed strength, compassion, and grace every single step of the way. They comforted us, reassured us, stayed organized, and treated us like family. Their calm presence and constant dedication meant everything. I will forever remember the kindness, patience, and humanity I experienced here. It’s one thing to enjoy a beautiful resort — it’s another to feel protected and cared for during one of the scariest moments of your life. I honestly cannot express the depth of my gratitude. You all truly touched my heart. To every staff member at Secrets Wild Orchid — thank you. You didn’t just work through a storm; you carried us through it. I am leaving with a full heart and a memory I will always hold close. This resort will forever have a special place in my life.

Hasan Mutlu

The property and resort is nice, although we weren't blown away or impressed above our expectations. The food is delicious, however there are some that I would avoid, such as El Patio. The a la carte dinners also took a long time, up to 2 hours if you also have dessert, which lead to long wait times if you don't arrive close to opening at 6:00. The app was also not accurate, listing hours for each restaurant, which changed our plans more than once when we arrived to a closed restaurant. Room service was quite slow at times, so we only ordered breakfast which was more prompt. The very large size of the resort (combining 3 resorts) seems to be a challenge from a service and maintenance aspect. The pool area was clean. Although the beach/ocean had a high amount of sargassum, it was still swimmable. The ocean only gets around 3-5ft deep up to the buoys. Lots of beach chairs available. Pool chairs were more limited. This is the 2nd Secrets we have stayed at, and Secrets Cap Cana was a more impressive resort to us, and left us expecting more from Wild Orchid. Overall, this is a good resort worth going to and we had a great time, but unless it is your first time at an all inclusive, you should adjust your expectations.

Kris M

I booked Secrets Wild Orchid Montego Bay for my mother’s birthday, a rare opportunity for her to rest, as she is always caring for everyone else. After over an hour on hold confirming a date change, I was assured everything was ready. When we arrived, there was no shuttle, and I was denied entry for 20 minutes at the hotel gate despite showing my confirmation and passport, causing a backup and near heat exhaustion for everyone waiting in the blazing sun. It wasn't until the taxi driver made a scene that we finally got moving. Check-in was unorganized, and staff couldn’t locate my reservation or room. It took nearly two hours and calls to Hyatt before I was finally moved to the Preferred side I had reserved. During the stay, I was appalled by unsanitary conditions, fecal splashes on the toilet, dirty water served for tea (see pic), and yellow-tinged, foul-smelling water from the faucets. I requested follow-up from both the general manager and the director; neither followed through despite repeated promises. The room service manager, to his credit, took responsibility for the water issue and delivered cake and wine for my mother’s birthday, but this gesture could not make up for upper management’s failures. The only redeeming aspect was the kindness and professionalism of the general staff despite obvious systemic issues. For over $1,300 for two nights, the experience was unacceptable; unsanitary conditions, basic accommodations, no meaningful recognition of a special occasion, and lack of promised follow up from upper management. I usually stay with Marriott, but I gave Hyatt a chance. This experience made me deeply regret that decision.

Rachael Cherry Wyatt

Horrible!!! Worse resort DON’T waste your time or money!! First we arrived and after traveling since 2am we were ready to get settled in. Our room was not ready on time at the 3pm check in time. We traveled with a group and we were the only couple that didn’t have a room. Someone finally came out to get out 45 mins later after waiting. Secondly, our lights that night kept turning on automatically while we were sleeping so we had to keep getting up to turn them off. How frustrating it is when you can’t sleep after long day of traveling! Third, our safe in our room did not work properly so we couldn’t lock our viable things up. The safe wouldn’t lock, as we kept getting an error. The refrigerator kept going out also. You can tell our room needs work and the upkeep is being neglected. Fourth, we PAID for the exhale club. So We were promised a welcome gift in the room upon arrival on the travel itinerary it mentioned a welcome gift and champagne. We didn’t have that in our room, I had to mention this to Front desk. Then they eventually bought it to our room. Also, included in the exhale club, we were supposed to enjoy premium liquor. The resort bars ran out of the only two brands that we wanted to drink. One the second night they even mentioned they had to do a store run. It’s very unprofessional and upsetting to know as a guest You purchase a package and the resort is not up to par and can’t deliver what you want. An all inclusive resort should never run out of something guests were promised. Fifth issue we had was a constant noise in our room so we couldn’t sleep. Update: So we found out it was coming from the rooftop pool. Maintenance came to the room and had to turn a pump off so we could not hear the noise. Also, when there are events at night they are held in the lobby so you can’t sleep due to the loud music. It was not a smart idea to have entertainment and dj in lobby at night. We travel to relax and rest. And this vacation was the worse vacation my husband and I have experienced. And FYI the other people the group also had issues with different things so it wasn’t just us!

Stephanie Love

I had such a wonderful experience at Breathless Montego Bay Resort & Spa! The resort was beautiful, the food and drinks were excellent, and the overall atmosphere was vibrant and welcoming. A big highlight of my stay was the entertainment team, especially Zidane. He was full of energy, incredibly friendly, and went out of his way to make sure guests were enjoying themselves. His positivity and enthusiasm really stood out and made my vacation even more memorable. Thanks to Zidane and the rest of the team, my stay at Breathless was truly unforgettable. I would highly recommend this resort to anyone looking for great service, entertainment, and relaxation all in one.

Alyssa Miller

Everything was amazing!! We got the presidential swim up suite and it came with 2 butlers. Olivia and Javon were phenomenal!!!! They made us feel sooo loved! Definitely made it worth spending more for their services. The food was awesome! They do a good job keeping up with the place! Dr Pepper would have been a sweet add but that's okay I'll talk to drpepper about that! The views were great too! Tamara and oniel were some amazing bar tenders!! ONIEL the private driver was awesome and so helpful!

D Baxter

My partner and I have recently returned from celebrating her Birthday at Breathless Montego Bay resort, and aside from a little first night hiccup our vacation was positively amazing. The surrounding grounds are aesthetically beautiful, our dining experience equally so. However, what makes Breathless a resort that we intend on revisiting are the staffs, which are positively first-class (hard working with little or no reward or recognition). I could name all that we came in contact with. However, our butler lady Valerie and Kenroy, was simple amazing (their attention to details was truly exceptional) Lady Melisa (at the omelette stand) was an absolute joy each morning. Radalfi, ensured that our today was gonna be better than our yesterday. And now, Ranae our Guest Relation Manager, I cannot express just how outstanding she was, she made it her number one priority that my partner and I had the most memorable of experiences, she was Simple the BEST...Message to management, you guys are truly fortunate to have a Team of such high standards, so Please, Invest in them. They make the Difference.

Arielis Estevez

A Truly Unforgettable Stay! From start to finish, our stay was absolutely amazing! From the moment we arrived, we were treated like royalty. The resort is perfectly located, with stunning views and easy access to local attractions. The Jamaican food was out of this world — every bite was full of flavor and authenticity. I want to give huge shoutout to Bellboy Stephen, who went above and beyond to make sure we were always having a great time. His positive energy and dance moves were the highlight of the night. Bartender Keino at the Altitude Rooftop Bar, kept the good vibes flowing with perfectly mixed drinks and a welcoming attitude. We also had the pleasure of chatting with lifeguard Audley (Tony), whose stories about Jamaican culture and his younger days gave us a deeper appreciation for the island. But most of all, I want to recognize Radalfi and Demar, part of the hotel management team, for truly going the extra mile. They consistently checked in to make sure everything was perfect and that we were having the best time of our lives. Their attentiveness, warmth, and genuine care made us feel like family, not just guests. In fact, because of the incredible staff, we ended up extending our stay by an extra day — we simply didn’t want to leave! We left with full hearts, big smiles, and unforgettable memories. Highly recommend this resort — we’ll definitely be back!